Pick your next job in Customer Service. These Wananchi Cable Tanzania are hiring to fill open in both internal and external Customer Service Representative positions right now.
Looking to take the next step in your Customer Service Representative career?
Wananchi Cable Tanzania is looking for a Customer Service Representative (Zuku Fiber TZ), who will work independently to provide professional and focused customer service both internally and externally. They will be reporting to Senior Team Leader, Customer Service Tanzania.
Position Overview
1. Customer Service Representative
Responsibilities:
- Handle inbound and outbound customer interactions. A customer-centric mindset is necessary to ensure long-term customer satisfaction.
- Educate customers on competitive pricing and product information; comparing and contrasting our products versus competition.
- Responsible for skillfully retaining customers through positive relationship building.
- Identify reason(s) for disconnect and overcome objections in an effort to retain the customer.
- Save and re-sell the value of our products and services by properly aligning their features, benefits, and price with the needs of our customers.
- Provide exceptional customer care across all call types including escalations, technical support, and billing.
Qualifications:
- Experience over 1 year in a Retention/Churn team in a Telco/ICT company.
- Customer-centric mentality & passion for the customer.
- Effective verbal communication skills, including grammar and tone.
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Application Process
Please share your CV and relevant certificates and supporting documents to recruit@tz.wananchi.com before Monday, 15 July 2024.
